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How can we help?

Answers about selling your books, CDs, DVDs, and games.

Scanning, what we take, and what we don't

Selling items

How do I start selling?

Scan a barcode with your phone camera, or type the number in by hand. If we buy that title, it's added to your list with the offer shown. You don't need an account to scan — only to submit your box.

What can I scan?

The ISBN on a book, or the UPC on a CD, DVD, Blu-ray, 4K disc, or game. If a barcode is damaged, type the number in instead.

What do you buy?

Books, music CDs, movies on DVD, Blu-ray and 4K, and video games on all platforms. We don't currently buy VHS tapes, cassettes, vinyl records, or audiobook CD sets.

Why didn't my item appear in the list?

Items only appear if we make an offer on them. If nothing appeared, that title may not currently meet our purchasing criteria, or it may be a format we don't buy. It isn't a problem with the scan.

What condition do items need to be in?

Good, usable condition: clean, complete with original case and artwork when applicable, no writing or stickers on discs, cases, or artwork, and no deep scratches. Writing and highlighting in books are acceptable. Essential components must be included. Ex-library and ex-rental copies aren't accepted.

Full condition guidelines
Is there a minimum order?

Yes. Your order must reach a minimum cash offer of $7.50. Eligible books, CDs, DVDs, Blu-rays, 4K movies, and video games can be mixed in the same order.

Labels, packing, and box limits

Shipping

How long until I get my shipping label or QR code?

Your selected prepaid shipping option is sent by email the same day you submit your order. If you don't see it by the end of the day, check your spam/junk folder first, then contact support.

Where can I find my shipping label or USPS QR code?

Once your prepaid shipping label or QR code is ready, you can access it anytime in My Orders. Sign in with the same account you used to submit your order.

Open My Orders
Are there any shipping fees?

No. Shipping costs you nothing — your selected prepaid shipping option is emailed the same day you submit your order.

How big can my box be?

One box per order, up to 20 × 18 × 18 inches and 50 lbs. If your items won't fit in a single box, submit them as separate orders.

How should I pack the items?

Use a sturdy box or padded envelope, include every item from your submission, and attach the prepaid label securely. Fill empty space with suitable packing material so items cannot shift during transit.

Can I track my package?

Yes. Your prepaid shipment includes tracking, so you can follow the box online.

Inspection, payment, and what happens to rejected items

After you ship

What happens when you receive my box?

Every item is inspected against our condition standards, then sorted. Items that meet the standard are processed for payment. Rejected items are not paid for; if you want them returned, you must provide a prepaid return shipping label within 2 business days after payment is issued. Otherwise, they are recycled.

How do I get paid?

Payment is processed using the method you selected at checkout — PayPal, Venmo, or check by mail — within 2 business days of inspection. PayPal and Venmo payments are sent electronically, while paper checks are mailed to your shipping address. You'll get an email confirming the details.

Do you return items you don't accept?

Rejected items are not paid for, but you can request to have them returned by providing a prepaid return shipping label within 2 business days after payment is issued. If we do not receive a return label within that time, the rejected items are recycled.

Returns policy
What if I made a mistake in my submission?

Contact support as soon as you can. Changes may still be possible before you ship your package.

Contact support

Camera, browser, and account issues

Technical help

The camera won't scan my barcode

Make sure the barcode is inside the red line, hold steady, and try more light. If your browser hasn't been given camera permission, the scanner won't open — check your browser's site settings. You can always type the number in instead.

Do I need to install an app?

No. Everything runs in your phone's browser — there's nothing to download.

Do I need an account?

Not to scan and build your list. You'll need to sign in or create an account when you're ready to submit your box, so we know where to send the label and the payment.

I can't sign in

Check that you're using the same email you registered with, and look for a verification email in your spam folder. If you're still stuck, contact support and we'll sort it out.

Contact support

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Send us a message and we’ll get back to you within 24 hours.

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