Scanning, what we take, and what we don't
Scan a barcode with your phone camera, or type the number in by hand. If we buy that title, it's added to your list with the offer shown. You don't need an account to scan — only to submit your box.
The ISBN on a book, or the UPC on a CD, DVD, Blu-ray, 4K disc, or game. If a barcode is damaged, type the number in instead.
Books, music CDs, movies on DVD, Blu-ray and 4K, and video games on all platforms. We don't currently buy VHS tapes, cassettes, vinyl records, or audiobook CD sets.
Items only appear if we make an offer on them. If nothing appeared, that title may not currently meet our purchasing criteria, or it may be a format we don't buy. It isn't a problem with the scan.
Good, usable condition: clean, complete with original case and artwork when applicable, no writing or stickers on discs, cases, or artwork, and no deep scratches. Writing and highlighting in books are acceptable. Essential components must be included. Ex-library and ex-rental copies aren't accepted.
Full condition guidelinesYes. Your order must reach a minimum cash offer of $7.50. Eligible books, CDs, DVDs, Blu-rays, 4K movies, and video games can be mixed in the same order.
Labels, packing, and box limits
Your selected prepaid shipping option is sent by email the same day you submit your order. If you don't see it by the end of the day, check your spam/junk folder first, then contact support.
Once your prepaid shipping label or QR code is ready, you can access it anytime in My Orders. Sign in with the same account you used to submit your order.
Open My OrdersNo. Shipping costs you nothing — your selected prepaid shipping option is emailed the same day you submit your order.
One box per order, up to 20 × 18 × 18 inches and 50 lbs. If your items won't fit in a single box, submit them as separate orders.
Use a sturdy box or padded envelope, include every item from your submission, and attach the prepaid label securely. Fill empty space with suitable packing material so items cannot shift during transit.
Yes. Your prepaid shipment includes tracking, so you can follow the box online.
Inspection, payment, and what happens to rejected items
Every item is inspected against our condition standards, then sorted. Items that meet the standard are processed for payment. Rejected items are not paid for; if you want them returned, you must provide a prepaid return shipping label within 2 business days after payment is issued. Otherwise, they are recycled.
Payment is processed using the method you selected at checkout — PayPal, Venmo, or check by mail — within 2 business days of inspection. PayPal and Venmo payments are sent electronically, while paper checks are mailed to your shipping address. You'll get an email confirming the details.
Rejected items are not paid for, but you can request to have them returned by providing a prepaid return shipping label within 2 business days after payment is issued. If we do not receive a return label within that time, the rejected items are recycled.
Returns policyContact support as soon as you can. Changes may still be possible before you ship your package.
Contact supportCamera, browser, and account issues
Make sure the barcode is inside the red line, hold steady, and try more light. If your browser hasn't been given camera permission, the scanner won't open — check your browser's site settings. You can always type the number in instead.
No. Everything runs in your phone's browser — there's nothing to download.
Not to scan and build your list. You'll need to sign in or create an account when you're ready to submit your box, so we know where to send the label and the payment.
Check that you're using the same email you registered with, and look for a verification email in your spam folder. If you're still stuck, contact support and we'll sort it out.
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