Policy
Items that don’t meet our condition standard are not eligible for payment. Rejected items can be returned if you provide a prepaid return shipping label within 2 business days after payment is issued. Otherwise, they will be recycled.
Rejected items are not eligible for payment. If you would like them returned, you must provide a prepaid return shipping label within 2 business days after payment is issued. If we do not receive a return label within that time, the rejected items will be recycled.
After you ship
Inspection
Every item is checked against our condition standards.
Sorting
Items are separated into those that meet the standard and those that don't.
Then one of two things
Meets the standard
You get paid
Payment is processed using the method you selected at checkout — PayPal, Venmo, or check by mail — within 2 business days of inspection.
Doesn’t meet the standard
Rejected item
The item is not paid for. You may have it returned by providing a prepaid return shipping label within 2 business days after payment is issued. Otherwise, it will be recycled.
The short version
Acceptable
Not acceptable
This is the summary. The full list — including format exclusions, ex-library and ex-rental copies, and category-specific rules — lives on the condition guidelines page.
See the full condition guidelinesAsk us before you ship it. It’s much easier to answer a question now than to explain a rejected item later.
Contact support