Privacy policy

When you use our platform to sell your books, CDs, DVDs, and games, we collect the following information.

Personal information

• Full name (first and last name)
• Email address
• Shipping address (street address, city, state, ZIP code)
• Payment method information, including PayPal or Venmo account details when selected

Item information

• Scanned barcode data (ISBN, UPC codes)
• Item titles, authors, and descriptions
• Shipping and package information when needed

Technical information

• IP address and browser information
• Device type and operating system
• Usage data and site interactions
• Camera access data (for barcode scanning)

Service delivery

• Processing your item submissions and sales
• Generating and sending prepaid shipping labels
• Inspecting and evaluating submitted items
• Processing payments for accepted items by PayPal, Venmo, or check by mail
• Providing customer support and assistance

Communication

• Sending shipping labels via email
• Notifying you about payment processing
• Providing updates on item inspection status
• Responding to your inquiries and support requests
• Sending important service announcements

Platform improvement

• Analyzing usage patterns to improve our service
• Enhancing barcode scanning functionality
• Optimizing the user experience
• Preventing fraud and maintaining security

We share your information only in the following limited circumstances.

Payment processing

• PayPal or Venmo may receive the account information needed to process an electronic payment when you select one of those methods
• We do not collect or store bank account or card numbers for seller payouts

Shipping services

• Shipping carriers receive your address for label generation
• Shipping information needed to create and manage prepaid shipping labels

Legal requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In connection with business transfers or mergers

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure data storage with limited access controls
• Keeping our platform and dependencies up to date
• No storage of complete financial account information
• Secure deletion of data when no longer needed

We retain your information for the following periods:

Account information

As long as your account is active

Transaction records

7 years, for tax and legal compliance

Item data

Until processing is complete and payment is made

Support communications

3 years, for service improvement

Technical logs

90 days, for security and performance monitoring

Access and updates

• View and update your account information
• Correct inaccurate personal data
• Update your selected payment method information

Data deletion

• Request deletion of your account and associated data
• Some information may be retained for legal compliance

Communication preferences

• Opt out of promotional emails — service emails will continue
• Choose your preferred communication methods

We use cookies and similar technologies to:

• Remember your login status and preferences
• Improve website performance and functionality
• Analyze usage patterns for service improvement
• Ensure security and prevent fraud

Some of these cookies are set by Google Analytics and Google Ads, which we use to understand how the site is performing and to measure our advertising. Those cookies are governed by Google’s own privacy policy.

You can manage cookie preferences through your browser settings, though some functionality may be limited if cookies are disabled.

Our platform integrates with the following third-party services:

• PayPal and Venmo — for electronic payment processing, subject to their applicable privacy policies
• Shipping carriers — for label generation and package tracking
• Barcode databases — for item identification and pricing
• Google Firebase — for account authentication and secure storage of your account and order data
• Google Analytics and Google Ads — to understand how the site is used and to measure our advertising, subject to Google’s own privacy policy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are under 18, please do not use our service or provide any personal information.

Our service is primarily designed for users in the United States. If you access our service from outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing at least 30 days notice for significant changes

If you have questions about this Privacy Policy or your personal information, please contact us:

• Through our contact form
• By email at support@sellbookmedia.com
• Please include “Privacy Policy Question” in your subject line